Track Your Sales Team's Performance with Real Time Call Monitoring
Stop wondering what your reps are saying to prospects or why deals are falling through. PowerDialer.ai gives you complete visibility into every conversation, so you can coach better, catch problems early, and turn your team into a closing machine.
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Gain Deep Insights Into Customer Needs and Team Performance
Understanding what your customers actually want and how your team handles conversations is crucial for sales success. Live call monitoring helps you identify customer pain points, ensure quality standards, and spot coaching opportunities that turn good reps into great closers.
Live Call Dashboard & Performance Tracking
See exactly what's happening across your entire sales floor in real-time. Monitor active calls, track key metrics, and spot performance trends as they happen, not weeks later in a report.
- Live view of all active calls and agent status
- Real-time metrics: connection rates, talk time, outcomes
- Performance leaderboards that update instantly
- Custom alerts for important call events
Call Listening & Instant Coaching
Jump into any call to hear how your reps are performing. Provide whisper coaching without the prospect knowing, or take over calls when deals are on the line.
- Listen to live calls without interrupting the conversation
- Whisper coaching directly to your rep during calls
- Jump in to save important deals from going south
- Silent monitoring for training and quality assurance
Team Performance Analytics
Get the insights you need to make your team better. Track what's working, identify training opportunities, and optimize your sales process based on real data, not guesswork.
- Individual and team performance comparisons
- Call outcome analysis and conversion tracking
- Peak performance time identification
- Coaching opportunity alerts and recommendations
Call Quality & Compliance Monitoring
Ensure your team maintains professional standards and follows compliance requirements. Catch issues before they become problems and protect your business reputation.
- Monitor call quality and professionalism standards
- Ensure compliance with industry regulations
- Track script adherence and process following
- Generate compliance reports for audits
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Frequently Asked Questions
Yes, PowerDialer.ai allows silent monitoring where you can listen to live calls without the rep or prospect being aware. This is perfect for training new team members, quality assurance, or understanding how deals are being handled. All monitoring follows legal requirements and can be configured based on your company policies
Our whisper coaching feature lets you speak directly to your rep during an active call. Only your rep can hear your guidance - the prospect has no idea you're providing real-time coaching. This helps save deals in progress and provides immediate learning opportunities.
You can monitor connection rates, average talk time, calls per hour, conversion rates, and call outcomes in real-time. The dashboard shows individual rep performance, team comparisons, and trends throughout the day. You'll also get alerts for important events like high-value prospect calls or deals that need attention.
Absolutely. PowerDialer.ai's monitoring works perfectly for remote teams. Managers can monitor calls, provide coaching, and track performance from anywhere. The cloud-based system ensures you have the same visibility and control whether your team is in the office or working from home.